Visitor Services Officer (Secondment)
Job No:
PSC2222664
Location:
Parkes
- Demonstrated experience delivering high-quality customer service in a customer focused environment.
- Well developed communication and interpersonal skills, with the ability to engage confidently with visitors and stakeholders.
- Be part of a collaborative and welcoming team that values customer service, teamwork and community connections with the opportunity to promote the Parkes Shire, support local tourism and create memorable experiences for visitors to our region.
About the Opportunity
Parkes Shire Council is seeking a friendly, enthusiastic and customer focused Visitor Services Officer to join our tourism team based at the Henry Parkes Centre.
This is a temporary secondment opportunity for a period of three (3) months, offered on a full time basis with a nine-day fortnight arrangement. The opportunity will provide valuable experience within Council’s Events and Tourism team while supporting the promotion of the Parkes Shire as a tourism destination.
Further information about the role can be found in the Visitors Services Officer Position Description.
About You
To be successful in this role, you will need:
- Vocational qualification/s in Business Administration, Tourism or related discipline
- Demonstrated experience in providing face to face, phone and electronic customer services
- Excellent written and verbal communication skills and interpersonal skills, including problemsolving and conflict and dispute resolution skills.
- Experience in retail operations including stock management, presentation, procurement and
financial support for processing purchase orders and payments - Experience in cash handling and processing a variety of payments and end-of-day
reconciliation. - Current and maintained NSW Driver’s Licence.
- Current and maintained Working with Children Check.
Additionally, the following skills and background will be highly valued:
- Knowledge of the role, functions and responsibilities of Local Government.
Benefits
The appointment will be in accordance with the Local Government (State) Award and Parkes Shire Council's policies and conditions of employment.
The role has been evaluated as being Grade 8 of the Council's salary structure and offers a competitive salary circa $67,249.18 - $77,336.55 per annum (depending on skills and experience) plus super and salary packaging options to increase your take-home pay.
Benefits of working at Council include:
- 35 hour working week with a fortnightly rostered day off (RDO)
- Four weeks of Annual Leave per year
- One week of My Leave per year
- Access to Long Service Leave (6.5 weeks) after five years
- Access to salary packaging options through Salary Packaging Australia (SPA)
- Wellness Programs and Health and Wellbeing
- Employee Assistance Program (EAP)
- Relocation assistance includes 40% reimbursement of removalist costs upon commencement and a further 40% reimbursement after 18 months of service.
- Relaxed regional lifestyle
- Work/Life balance
- And more!
In addition, we value work-life balance and offer opportunities for training and professional development. We encourage and support our employees in further developing their knowledge, skills, and capabilities through tuition fee support and study days for employees studying towards tertiary or vocational qualifications.
Parkes Shire Council is an Equal Opportunity Employer that fosters diversity, equity, and inclusion. We welcome candidates from diverse backgrounds and experiences, as we believe in building an inclusive work environment that reflects the community we serve.
About Parkes Shire Council
Since its establishment in January 1981, Parkes Shire Council has earned a reputation as an innovative, progressive organisation with a proven ability to deliver outstanding outcomes for our community. As a two-time winner of the AR Bluett Memorial Award - the state's oldest and most prestigious local government award - we take pride in our culture of continuous improvement and excellence.
Embracing a LEAN philosophy across our organisation and operations, we're constantly looking at how we can do things better in order to maximise the value we deliver. We are committed to developing and retaining a skilled, energetic and professional workforce to ensure that we continue to provide the best possible services, facilities and infrastructure to our community.
We strive to provide a flexible, safe and inclusive work environment for our people, and are proud to have achieved formal accreditation under ISO 45001, the internationally recognised standard in Occupational Health and Safety.
If you're seeking a challenging and rewarding career, a range of lifestyle benefits, and an opportunity to contribute to a high-performing organisation, then we're the right place for you.
For more information, please visit our website: www.parkes.nsw.gov.au
Ready to Apply?
If you're ready to make a meaningful impact and join a team that values safety, innovation, and community, we'd love to hear from you. Apply Now!
