Customer Service Officer
Job No:
PSC2222582
Location:
Parkes
About the Opportunity
Parkes Shire Council is committed to delivering exceptional service to our vibrant community and is seeking a passionate and customer-focused Customer Service Officer to join our team.
This is a permanent position and represents a great opportunity to be the first point of contact between Council and our residents, businesses and stakeholders. In this role, you will provide high-quality customer service across face-to-face, telephone and electronic channels, ensuring enquiries are handled professionally, efficiently and, wherever possible, resolved at first point of contact.
We are looking for someone with strong communication skills, a positive and solutions-focused approach and a genuine commitment to delivering a professional customer experience.
Council is open to considering job share arrangements for suitable applicants, subject to operational requirements.
Further information on the role accountabilities is contained in the Customer Service Officers Position Description.
About You
The successful applicant will require excellent communication, organisational and interpersonal skills in order to provide top-tier customer experiences.
To be successful in this role, you will possess:
- Vocational qualifications in Business Administration or a related discipline
- Currently working at Parkes Shire Council
- Demonstrated experience in providing face-to-face, phone and electronic customer services.
- Excellent written and verbal communication skills and interpersonal skills, including proven negotiation, problem-solving and conflict and dispute resolution skills.
- Experience in cash handling, processing a variety of payments and end-of-day reconciliation.
- Ability to multi-task and balance competing priorities whilst maintaining high attention to detail and monitoring workflow.
- Ability to work collaboratively within a team environment.
- Demonstrated ability to provide a high standard of customer service to internal and external customers, including a proven ability to solve problems and identify alternative solutions that satisfy a range of legislative requirements and policies and procedures.
- Experience in taking analytical approaches to problem solve and improve customer experience.
- Excellent standard of IT literacy and advanced computer and software skills, including proficiency in Microsoft 365 applications, and IT based communication systems.
- Current and maintained NSW Drivers Licence
It will be highly desirable if you possess any of the following:
- Appointment as Justice of the Peace
- Knowledge of the role, functions and responsibilities of Local Government
Benefits
The appointment will be in accordance with the Local Government (State) Award and Parkes Shire Council's policies and conditions of employment. The role has been evaluated as being Grade 9 of the Council's salary structure with a commencing salary of $1,296.39 per week ($67,412 - $77,523 per annum, depending on skills and experience) plus super and salary packaging options to increase your take-home pay.
Benefits of working at Council include:
- 35 hour working week with a Fortnightly Rostered Day Off (RDO)
- Four weeks of Annual Leave per year
- Access to Long Service Leave after five years
- Access to salary packaging options through Salary Packaging Australia (SPA)
- Wellness Programs and Health and Wellbeing initiatives including two (2) Health and Wellness days off per year.
- Employee Assistance Program (EAP)
- Paid parental leave
- Relocation assistance includes 40% reimbursement of removalist costs upon commencement and a further 40% reimbursement after 18 months of service.
- Relaxed regional lifestyle
- Work/Life balance
- And more!
In addition, we value work-life balance and offer opportunities for training and professional development. We encourage and support our employees in further developing their knowledge, skills, and capabilities through tuition fee support and study days for employees studying towards tertiary or vocational qualifications.
Parkes Shire Council is an Equal Opportunity Employer that fosters diversity, equity, and inclusion. We welcome candidates from diverse backgrounds and experiences, as we believe in building an inclusive work environment that reflects the community we serve.
About Parkes Shire Council
Since its establishment in January 1981, Parkes Shire Council has earned a reputation as an innovative, progressive organisation with a proven ability to deliver outstanding outcomes for our community. As a two-time winner of the AR Bluett Memorial Award - the state's oldest and most prestigious local government award - we take pride in our culture of continuous improvement and excellence.
Embracing a LEAN philosophy across our organisation and operations, we're constantly looking at how we can do things better in order to maximise the value we deliver. We are committed to developing and retaining a skilled, energetic and professional workforce to ensure that we continue to provide the best possible services, facilities and infrastructure to our community.
We strive to provide a flexible, safe and inclusive work environment for our people, and are proud to have achieved formal accreditation under ISO 45001, the internationally recognised standard in Occupational Health and Safety.
If you're seeking a challenging and rewarding career, a range of lifestyle benefits, and an opportunity to contribute to a high-performing organisation, then we're the right place for you.
For more information, please visit our website: www.parkes.nsw.gov.au
Ready to Apply?
If you're ready to make a meaningful impact and join a team that values safety, innovation, and community, we'd love to hear from you. Apply Now!
